ReQuest Serious Play
SUPPORT
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Yahoo Weather - Service No Longer Available
On January 3, 2019, Yahoo discontinued it's YQL weather data service. The alternative they offer is not supported or compatible with ReQuest devices. We cannot integrate with Yahoo's latest infrastructure changes as the OAUTH requirement is not part of our backend (Linux) operating system. At this time, there is no alternative or workaround for this service.

We understand this is frustrating and unsightly to see on the iQ screens, however the free service from Yahoo is no longer able to communicate with ReQuest products.

More information is available at https://twitter.com/ydn/status/1079785891558653952.

Updated: 02/22/2019 10:54
NetSync for iTunes on Mac OS
As many of you are aware, NetSync for iTunes on Mac OS is not functional due to low-level operating system changes implemented by Apple. The latest OS releases do not include core and basic functionality required for our software to function properly. As such, NetSync for iTunes is not able to run the latest Mac OS releases.

This is extremely frustrating for all of us involed. Apple expects software designers and engineers to re-engineer the products to meet their demands. This is not related to security or stability of the Mac OS. These changes are, literally, to force companies to exhaust resources, for free.

We are looking at alternatives, but at this time there is no solution or workaround. If Apple replaces the Python libraries needed to integrate with MacOS, the software will begin working again.

Updated: 02/22/2019 11:04


The online support form is closed due to a server failure at the ReQuest office.

Please email support@request.com. We expect the issue will be resolved by Tuesday, June 20, 2017.

The current time in New York is 8/23/2019 5:28:47 AM.
ReQuest Serious Play offers Technical Support only via this online support tool. This will allow the support staff and engineers to prioritize the cases so that current dealers with in-warranty products may be served first. End-users are welcome to ask questions here, but should always seek support from their ReQuest installer.

If your ReQuest server is able to power on, and you can see output on the VGA, it may be recoverable remotely by our staff. Visit the Remote Diagnostic Disc page for more information.

Outside the USA? For technical support outside the USA, contact ReQuest Audio Switzerland AG at info@requestaudio.com or visit their website at www.requestaudio.com.

Problem with this form? If you have problems with this form, please email support@request.com with the serial number of the ReQuest server and a description of the problem. We will submit the form on your behalf.
As an end-user customer of ReQuest, your device is supported by the dealer/installer who purchased and installed the system. That dealer is your first and best line of support and has the information and expertise to best assist you. We do value the end-user who is using the product, however we provide support to the dealers who purchased the equipment from us to install into your system.
(ARQ, IMS, IMC, MP, AUD1, HMP)
Please enter as much detail as you can. Include all related serial numbers of any ReQuest devices you need help with.
ReQuest Serious Play Support Staff and Engineers will attempt to access your ReQuest device(s) remotely. Once this case is submitted, please make sure the device is online (if possible) and refrain from using it until requested by ReQuest staff.
   I acknowledge the remote access disclaimer.
We will make every attempt to resolve your problem or answer your question. Sometimes, support of an out-of-warranty system may be billed at $125/hour.
   I acknowledge the support charge statement.
What is
?
Our staff is currently attending a tradeshow in Munich, Germany.
Cases submitted may not be responded until Monday, May 9, 2016.
If you do not receive a confirmation email after submitting your case, that means we did not receive it. Please resubmit the form or supply the information to support@request.com. Note that an email to obtain support may still result in support charges of $125/hour. You will be informed before any charges occur.
Attention!
We value all customers, installers, dealers, distributors, and end users of ReQuest products. However, we are a small company with nearly 30,000 machines installed worldwide. We cannot provide direct phone support to the end-user customers of ReQuest products. We can assist you online and via email. If you need to speak with someone or set up a service call, please contact your dealer directly.