Updates by Pandora have disabled functionality on legacy ReQuest servers. This service integration is no longer supported by ReQuest Serious Play LLC. Newer ReQuest servers (post 2016) that use the www.mysqueezebox.com integration are NOT affected and continue to work without issue. Please submit a support case to the Tech Support team to determine if your server is eligible for an upgrade to use this new integration.

Recent updates by Pandora have disabled functionality on legacy ReQuest servers. Even though this service integration is not supported by ReQuest Serious Play LLC, we are working to restore access to the PandoraOne service via a patch update. This update must be applied manually, by an engineer and will incur $125 charge. You will need to reboot your server to take advantage of this update. You will know that it is ready by the "Server requires reboot" notice present on the server's web pages. Note: New ReQuest servers that use the www.mysqueezebox.com integration were NOT affected and continue to work without issue.

Apple recently released iTunes 12.4 which has changed some internal data types and caused a problem that breaks the integration of NetSync for iTunes with iTunes on Mac OS. Further, they have already patched iTunes to 12.4.119 to correct one of the issues with the XML file. We expect they will produce additional fixes to resolve the issue they created.

In the interim, our engineers have identified a workaround for the problem and have a solution being tested now. Until Apple confirms and/or documents the changes to iTunes, we will likely not release a new version of NetSync for iTunes as it cannot be confirmed stable until Apple stops making adjustments.

If you wish to try the manual workaround fix, you can apply this via Terminal. Click here

Check this site for updates and further information.

As a result of the change Yahoo made to their weather service, the unit of the weather data (F or C) was no longer being processed. This has been corrected and your systems will be automatically patched to update that. If you still see "Network Error" or another message, be patient. All systems will be patched as long as they are online and available.

The use of the Postal/Zip Code outside of the USA is no longer supported by Yahoo Weather. You may now use a "City, State" or "City, Province" when trying to locate proper weather data.

For example, this postal code no longer works: SFXX0234
You must now use: Hout Bay, South Africa

We have completed testing of a new Blu-ray import mechanism for the MediaPlayer PLUS systems. This is now available for AUTOMATIC deployment to any MediaPlayer PLUS devices running MPOS 2.1.0 or later. If your MPOS is not 2.1.0, but is currently 2.0.1, we can perform the update to 2.1.0 for you at no charge. You will NOT need to use the internal Software Update feature. This update is applied automatically by MPOS 2.1.0 (or later) after it has be online for 24 hours. Do not reboot your MediaPlayer as that will reset the 24 hour timer and delay your update.

Please go to our Support Form an fill out a support case if you need your MPOS updated to 2.1.0. If your MPOS is prior to 2.x (e.g. 1.5.1), you will need to fill out the Support Form and send the unit to ReQuest for update to the new OS. The update from any MPOS version prior to 2.x is NOT free as it requires new licensing from various 3rd party components.

If you are outside the USA, please contact ReQuest Audio Switzerland to arrange the update. The US company cannot verify the version or hardware class of systems sold outside the USA.

On February 16, 2016, it was reported that numerous Hollywood studios, along with the AACS (Blu-ray copy protection organization) were requesting the US government to intervene and enforce an injunction to block Slysoft's AnyDVD product. This has failed numerous times before, but as of February 23, 2016, it appears that the block has been implemented and successful. All attempts to reach www.slysoft.com and www.anydvd.com are blocked.

The effect on ReQuest systems is that various Blu-ray discs cannot be archived/imported. Without access to slysoft.com, there is no ability for AnyDVD to obtain decryption keys, so the disc cannot be imported. It is not limited to new titles since the keys may not exisit in the local database installed to the ReQuest devices. We feel this is a violation of your rights, as consumers, to legally create a digital archive of the movies you have purchased. We do not condone copyright infringement, nor do we support illegal copying. Our systems require that the actual, physical BD or DVD be used to create the import.

Slysoft has announced that they have been forced to close for legal reasons. This effectively ends the ability for anyone to make a backup copy, for personal use, of a Blu-ray disc. At this time, there are no known alternatives and attempting to circumvent the BD protection is prohibited by law.

This also effects local disc playback. While the MediaPlayer does include a licensed, Blu-ray player, the detection mechanisms inside the MediaPlayer to determine metadata and disc information will block the disc due to the protection still being present. Should a solution not present itself within the next few weeks, we will investigate modifying the MediaPlayer OS to allow local disc playback regardless of encryption.

You will see this error message, even though the DVD/BD Helper has been installed.


Note: DVD import is not affected because the decryption of DVD does not require access to slysoft.com or anydvd.com.

Updated: 03/02/2016 10:13