Every ReQuest product comes with warranty coverage. The time of warranty is one year and only applies to new and/or unused units. To insure our consumers obtain quality pre-sale and after-sale support and service, ReQuest products are sold and installed exclusively by authorized dealers. The warranties on ReQuest products are not valid if the products have been purchased from an unauthorized dealer or an online E-tailer. To determine if your ReQuest re-seller is authorized, please call ReQuest at (800) 236-2812.
ReQuest warrants our products to be free from defects in materials and workmanship for the times specified below from the date of purchase. If within the applicable warranty period above purchaser discovers such item was not as warranted above and promptly notifies ReQuest in writing, ReQuest shall repair or replace the items at the company's option.
This warranty does not apply to:
The foregoing warranties do not cover reimbursement for labor, transportation, removal installation or other expenses which may be incurred in connection with repair or replacement of equipment as provided herein, except for ground shipping charges within the USA to return repaired or replacement units to the owner.
Except as may be expressly provided and authorized in writing by ReQuest, ReQuest shall not be subject to any other obligations or liabilities whatsoever with respect to equipment manufactured by ReQuest or services rendered by ReQuest. The foregoing warranties are exclusive and in lieu of all other expressed and implied warranties except warranties of title, including but not limited to warranties of merchantability and fitness for a particular purpose.
Contact Your Authorized Dealer To Obtain Service
To receive warranty service, your dealer will need to contact ReQuest to present the serial number, model, dealer name, and your date of purchase in order to obtain a Return Merchandise Authorization (RMA) number. Should it become necessary to ship the unit, you will need to package the product carefully and send it, transportation prepaid, to ReQuest. Carefully package the product using adequate padding material to prevent damage in transit. The original container is ideal for this purpose. Include in the package your name, address, telephone number where you can be reached during business hours, a copy of your sales receipt (including your dealer's name and address), the RMA Number, and a detailed description of the problem.